An Answer Within 24 Hours

The Technical Customer Service Department is available to answer your technical questions about BRO's software products. To receive technical support, you must have a current maintenance agreement.

Your phone call, FAX, or e-mail will be answered by an optical engineer experienced in BRO's optical software applications. Telephone questions are often answered immediately, and a majority of all inquiries are satisfied within 24 hours of the first contact.

Support Contacts

Hours: 8:00 AM to 4:00 PM MST, Monday through Friday
Phone: 800-882-5085 USA/Canada (+1-520-721-0500 worldwide)

Knowledge Base

You may also visit BRO's online Knowledge Base, which includes more than 200 white papers, magazine articles, and technical documents available for download by optical software users. Visit the Knowledge Base.

"BRO's Technical Support Team is excellent. Not only do they respond quickly, they provide examples and possible alternate approaches to my problems."

Steven Read
Group Leader, Optical Design, EXFO Light Based Solutions

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